Return Policy

As we continue to adapt our store operations to best protect our community and our team at Piccolo Mondo Toys current due to the COVID-19 situation, we have had to make some necessary changes including closing our doors to in-store shopping, reducing our store hours and following the CDC recommendations for social distancing of 6 feet for our team and for curbside pickups. 

In addition, Piccolo Mondo Toys has temporarily suspended accepting product returns and exchanges beginning March 16th— but don’t worry if you have a return that expires during this time period, we’ll still honor your return and extend our grace period when we reopen.  We are also waiving our paper bag fees as we cannot take in reusable bags at this time.

 

Of course, we want you to be 100% satisfied!

If you are not satisfied with our merchandise, please return it within 60 days of receipt and we will refund the purchase price.

When you return an item to us, you must:

  1. Use the original packaging whenever possible.  Otherwise use a strong and secure carton, sealed securely with tape.
  2. Include the original packing slip.
  3. The item must retain all tags and show no signs of use. 
  4. Be sure your package is insured and prepaid.  Sorry we cannot accept C.O.D returns.


All sales are final on Gift Cards, Clearance Sale items, Advent Calendars and Plush items including Stuffed Animals, Puppets, Pillows and Sleeping Bags.



Items eligible for returns must be new, unused and contain all original product packaging & accessories.  If you choose to return your item, shipping and handling cannot be refunded.  However, if the item is defective/damaged, or if a shipping error was made, we will refund postage and handling charges for that item.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. If you are requesting a credit card refund, please allow one billing cycle for credit to appear.

If further assistance is needed, please call us at (866) 578-8697  or e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it